Shipping & returns

Where we ship

We currently ship to [list your countries]. Shipping destinations are set at checkout — if your country is not offered there, we cannot deliver to it yet.

Processing and delivery

Orders are packed within [1–2] business days. Delivery then takes [3–7] business days for domestic orders and [7–21] for international, depending on the carrier and customs. You will get a tracking link by email as soon as the parcel leaves us.

Shipping costs

Shipping is charged at checkout and shown before you pay. On subscriptions the shipping fee is charged once, on the first invoice.

Returns

Unopened product can be returned within [30] days of delivery for a refund of the item price. Because this is a consumable taken by mouth, we cannot accept opened or partly used containers back — that is a food-safety limit, not a preference.

Damaged or wrong items

If a parcel arrives damaged, or is not what you ordered, email us within [14] days with a photo and we will replace it or refund it in full. You will not be asked to pay return postage for our mistake.

Lost parcels

If tracking has not moved for [10] business days, contact us and we will open a claim with the carrier and send a replacement.

How to start a return

Email [[email protected]] with your order number and what you would like to do. Do not send anything back before you have a return address from us — unannounced returns cannot be matched to an order.